Refund Policy

1. Returns and Refunds

We at Syafiq 17 Enterprisewant you to be completely satisfied with your cape purchase. If, for any reason, you are not happy with your order, we offer a straightforward return and refund policy. Please read the following guidelines to understand the process.

2. Eligibility for Returns

  • Damaged or Defective Items: In the unfortunate event that your cape arrives damaged or defective, please contact our customer support team within 7 days of receiving your order.

  • Incorrect Order: If you receive the wrong cape or an item different from what you ordered, please notify us promptly.

  • Unsatisfactory Purchase: If, for any reason, you are unsatisfied with your cape and wish to return it, please get in touch with us within 30 days from the date of purchase. Please note that customized or personalized capes may have limited return eligibility.

3. Return Process

To initiate a return, please follow these steps:

  • Contact Customer Support: Reach out to our customer support team at [email protected]. Provide your order number and details of the issue.

  • Receive Authorization: Our team will guide you through the return process and provide you with a return authorization.

  • Pack the Item: Securely pack the cape in its original packaging, including any accessories or tags.

  • Ship the Item: Send the package to the address provided by our customer support team.

4. Refund Process

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

  • Refund Issued: If the return is approved, we will initiate a refund to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.

5. Non-Refundable Items

Certain items are non-refundable, including:

  • Customized or Personalized Items: Capes with custom embroidery or personalization are considered final sale and may not be eligible for return.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy, please feel free to contact us at [email protected].

Syafiq 17 Enterprise reserves the right to update or modify this Refund Policy at any time without prior notice.